Terms & Conditions
Last Updated: September 2025
1. Introduction
Welcome to Mazzraty Home Delivery (Mazzraty W.L.L.) in the State of Qatar. These Terms & Conditions govern your access to and use of our e-commerce platform and home delivery services. By placing an order, you agree to comply with and be bound by these terms.
2. Products & Availability
All poultry, dairy, farm eggs, and beverage products offered are fresh and locally produced in the State of Qatar. While we maintain real-time inventory, in the rare event an item is unavailable at the time of packing, our customer team will promptly contact you to provide an equivalent fresh substitute or adjust your total.
3. Pricing & Delivery Charges
All prices are listed in Qatari Riyals (QAR). A delivery fee of 10 QAR applies to orders under 400 QAR. For orders of 400 QAR and above, home delivery is completely FREE across Qatar.
4. Halal Slaughter & Safety Standards
Mazzraty guarantees 100% Halal Sharia-compliant poultry hand-slaughtered according to the highest Islamic guidelines and hygiene standards. Our chickens are raised on 100% vegetarian feed without antibiotics or artificial growth hormones.
5. Delivery Policy
Orders are delivered within 24 hours in temperature-controlled chilled vehicles ensuring maximum freshness. Please provide accurate phone numbers and delivery directions to ensure prompt fulfillment.
6. Returns & Refunds
Given the perishable nature of fresh poultry and dairy, please inspect your items upon delivery. If any item is missing, damaged, or unsatisfactory, contact our support team at 50004499 within 2 hours of delivery for an immediate replacement or refund.
7. Contact Information
For questions regarding these Terms & Conditions:
- • Email: info@mazzraty.com
- • Phone: +974 5000 4499
- • Address: Abu Samra Highway, Behind Abu Nakhlah Petrol Station, Qatar